Knowledge Base/Community Forums/Product Releases and Feedback

New Run Activity Pages

Elle Anderson
posted this on April 11, 2013 10:59 AM

Please leave us your comments and feedback for the new Run Activity pages here.

Great news, runners: your new run activity page on Strava.com is now live. We spoke to tons of you about what is important when viewing your activities and those of others, and have incorporated your needs and experiences as runners into this new page. 

Some of the new features:

  • Social Bar: We added a social bar to the top of the page, putting your activity title, description, comments, kudos, Instagram photos, and other athletes on your run front and center.
  • Sharing Module:  Easily share your run to Facebook, Twitter, Google+, email, or embed in your blog from the sharing module located at the top, left-hand corner of the page.
  • Key Stats: Distance, time, average pace and elevation are located between the Social Bar and Elevation & Performance Chart. Your mile/km splits from your run are located on the right-hand side of your activity map.
  • Top Results: Get a snapshot of your achievements for the run, including any goals you have accomplished, PRs for best efforts, and segment achievements. 
  • Elevation & Performance Chart: We’ve vastly improved the visual interaction for reviewing and scrubbing all your activity details. Use the cursor to look at your pace, elevation, grade adjusted pace and grade at any point during your run.
  • Premium Analysis: We've rolled out changes to the Pace analysis and distribution, including the new analysis specific to a race. Now you can designate a run activity as a "Race" and get interactive and granular data such as race splits and projected finish times. 
  • Segment Efforts, Stats & Comparison: We’ve optimized the Segment Efforts within your activity so you can quickly scan your most meaningful achievements. We display key stats of your effort along with your leaderboard ranking. And when you’re looking at another athlete’s segment effort, you’ll be able to compare your PR against theirs.

Some of the changes: There are aspects of the run activity pages that are not currently available, with some of these aspects scheduled to return, redesigned, at a later date:

  • Viewing the Performance Chart with 'time' as the x-axis: The new performance chart is set with 'distance' as the x-axis, and we plan to re-add the option to switch to 'time' in the near future (coming soon). 
  • Lap data from a Garmin device: Will now be visible underneath the Segments view in the left sidebar for Free and Premium users.
  • Segment Comparison: The ability to compare your segment effort with your PR and/or the CR for the segment has been removed, and will return after a redesign incorporating the features from http://raceshape.com/.
  • Run "Score": The run intensity score that appeared previously under the Analysis tab is no longer available, but will return when the calculation is more accurate. 
  • GAP for mile splits: We're currently working on our algorithm for GAP. Once the algorithm is improved, GAP split data will be displayed on our new Premium Pace & Race Analysis pages.
  • Best Efforts: The technology available used to generate Best Efforts was not up to our high standard of accuracy. Due to this, we will continue to display any PRs you receive for the next few weeks, but then we will turn off Best Efforts in its current form. Over the next few months, we'll continue to explore innovative and relevant ways to bring this feature back to all users once it has reached our high standards of accuracy. We apologize for this change.

Some Known Issues:

  • FIXED Performance Issues: We're hard at work improving the performance issues that have been reported. Improvements coming soon.
  • FIXED Hidden Segments: Hidden segments will be re-adding this week (we still need to add the ability to hide and unhide segments)
  • FIXED Elevation Correction for your Run: Will be re-added very soon.
 

Comments

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Dances W.

STRAVA STOP CLOSING TICKETS WITHOUT SOLVING THE ISSUE

Not that I think there is any more chance of this being read, but Ellie, you closed a ticket where I asked if Lap Data had been removed. I needed to reply to this to ask why it had been removed in the past ten days, when it had previously been removed, then added.

WHAT ARE YOU ALL DOING?

Your graphs are useless, USELESS. As in, they may as well not be there.

The lap data remained useable as if I ran a track session I could look at lap pace vs lap effort. You've taken it away. Again.

The run pages are now only useful for; Time, Distance, Average Pace, Average Heart rate.... EVERY single other website, including my Garmin watch, gives me this information in a better format.

I'm actually annoyed that I'm getting this annoyed about it. 

June 12, 2013 11:43 PM
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Maryka Sennema

Created a ticket to ask Strava to update this thread.   Will see if they respond.

June 13, 2013 12:30 AM
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Mark Mergler

New laps view live, looks good.

June 13, 2013 12:17 PM
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Dances W.

@Mark M - Agreed. Better than it's ever been, post 'update'. Useable data again.

Though it still lacks elevation data.

A few small revisions and this could be as good as it was, pre update.

Actually, I'll be honest, looking again, with elevation added, thats better than it's ever been. One, single page, showing data and a pair of visualisations. No scrolling needed. It's lightweight, but ti works. IF the elevation data goes in there.

June 13, 2013 12:26 PM
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Mark Mergler

So GAP is there as an option on the main overview chart but not in the laps table?

June 13, 2013 12:35 PM
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Scawen Roberts

I see that the black lines over the graph when "scrubbing" (in Firefox) has been fixed, so that is a welcome improvement.

The pace graph is still inverted and although I'm a physical simulation programmer - that means I'm really happy with numbers and graphs - I still find it hard to get my head around the fact that higher up the graph means I'm going slower.  I do look at Strava rides frequently which are the "normal" way around, obviously using the old, easy to read graph.  Maybe that makes it harder because there is a mental switch needed every time I view a run.  Also, as people have mentioned many times, this inverted pace graph also leads to bad problems with scaling if there is any really slow point during the run.  There is still no scale for pace or heart rate when heart rate is switched on.

The segments appear in a map with a very small width and an extremely small height, and heart rate graph is still not visible on the small graph beside the tiny segment map.  The switch to show heart rate at all in the segment graph (when "scrubbing" only) is still only available on the "overview" page.

By the way - most minor bug of all - on the "Edit your run" screen, the text "99 years ago" is still visible.  This is in Firefox.

June 13, 2013 01:02 PM
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Tim Grose

Great to see the grid view of segments and laps - vital for segment/normal interval sessions.

One small observation is that for (Garmin) laps would be good to see the fractional seconds. If say you were doing shortish reps on track, 1 sec is quite a large percentage of the rep and a say 49.5 300 and 50.4 are more useful to know than just "50".

The starred segments thing have just noticed which also seems will be very useful. It seems I can now quickly tag the ones that look interesting and/or need to get myself up higher on the board! Sort of had that with goals but this seems more concise.

Now if only that pace graph flipped over, the Y axis was not dominated by rests, the segment graph was bigger and showed HR, segment comparisons was back, best efforts came back better...

But can't deny that this is a step in the right direction with at least some new functionality as well as restoring/improving some other stuff.

 

June 13, 2013 03:06 PM
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Chris Baker

Sorry, I'm a bit late on this, but just looking at my first run for a while and I can't understand where some very basic and obvious information has gone.  Why don't you show speed?  Does anyone genuinely want to see their speed represented as the rather abritrary "minutes per 5k" rather than the kilometres or miles per hour as shown on every GPS device ever?  Also, you show grade and GAP, but not "distance elapsed".  I can't quite work out why you chose these over the ones used by everything and everyone else.

Finally, when you get a PR for a distance, I'm sure you used to be able to click on it and see where on your run it was.  Has this been removed?

June 20, 2013 07:19 AM
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Edward Land
Best efforts!!
I used to be able to see best 100m, 200, 400, mile, 5k etc for each individual run!
This was a feature I used a lot!
Come on strava, ADD functionality! Not take it away!
June 25, 2013 11:29 PM
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Matt Jones

approaching quarter of a year on and still we are being ignored and still have been lumbered with a awful product ................

June 26, 2013 03:52 PM
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Andrew Davies

Silence from Strava.......

July 02, 2013 03:08 AM
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Chris O.

Here's my conspiracy theory thoughts on the matter:  Maybe Strava got pinged for using some algorithms, or map data, that they didn't license.  Possibly they cut a deal whereby existing pages didn't need to be changed, but any revisions to the site had to remove the offending content.  The result being the massive loss of functionality at the same time as the design changes were implemented  (I do like the overall look, but I miss the functionality of the old site more.)  If this was all bounded by some kind of NDA, it all makes sense.

However, given the glacially slow rate at which improvements are being made, I think I am maybe giving them too much benefit of the doubt.  The sad thing is there's still not even another site out there that's picked up the slack and doing what Strava _used_ to do.

I'm currently syncing my data to garmin, runkeeper and training peaks as well as strava.  I'm not entirely happy with any of them.

July 02, 2013 04:18 AM
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Rob /

Well that's wrong because they are still using the exact same code that they've disabled on the run pages across all other activities, including cycling which I hope they have seen fit not to change.

July 02, 2013 04:45 AM
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Rob /

Well that's wrong because they are still using the exact same code that they've disabled on the run pages across all other activities, including cycling which I hope they have seen fit not to change.

July 02, 2013 10:55 AM
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Matt Jones

My conspiracy theory is they know they have made a pig of an update and don't want to face the customers.

 

July 02, 2013 02:56 PM
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Jason Eshleman

Great news, runners:  Strava doesn't seem to care!

July 02, 2013 03:25 PM
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Rob Merrells

A simple (non-strava) solution to some of the problems is to use Sportstracks to analyse your results. It isn't web based and there aren't leaderboards but by adding a couple of plugins you can easily see your best efforts over whatever distance you want and compare your own efforts on different trails.

http://www.zonefivesoftware.com/sporttracks/

July 02, 2013 08:07 PM
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Rob Montgomery

To expand on the last comment, SportTracks is now web based as well. 

http://www.sporttracks.mobi/

That will sync with the software on your computer. The web based version is relatively new and the software is far superior, but it will now sync up with the web. For deep analysis I'd do it on the computer with the various plugins, but for quick stat review the web based version is fine. I highly recommend it. I use Strava only for segments. 

July 03, 2013 04:23 AM
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Brennan Bakke

Strava keeps getting worse; they made another recent update to the run interface to remove the "grade" data as well.  It used to be you could mouse over any point on the route and see how steep it is/was at that point but that useful functionality has also now been removed.

It is also rather not cool that Strava refuses to provide a link to download all your activity gpx files even though it is super easy for them to do, as in about two lines of code..  For example using Chrome Browser, if you want to download all your activities as gpx files you can go to the activities list view:

http://app.strava.com/athlete/training

.. open the Chrome Browser "developer tools -> Javascript console" (ctrl-shift-J) and paste the following two lines of javascript and hit enter to download the gpx files for all the activities listed in the table:

<snip>

x=document.getElementsByClassName("drop-down-menu");for(var i=0;i<x.length;i++){
window.open("/activities/"+x[i].id.split("-")[1]+"/export_gpx");

</snip>

That will simply loop over every activity shown in the table and open a window/download each as gpx.  Note, that will only download the activities shown in the table, so if you want to download all your activities simply run the javascript above, downloading all 20 activities shown on the table, click to the arrow at the bottom to load the next page of 20 activities and run the above javascript again (press up arrow in developer tools javascript console, hit enter).. repeat until you have all your activities saved locally.

July 07, 2013 02:22 PM
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Anon Ymous

Thanks Brennan, that was just the post I needed to motivate me to backup my data.

It's worth pointing out that as long as you have your original data, there is nothing Strava provides that can't be recreated by someone or something else, at any point in the future, including all those distance-based PRs that Strava for some bizarre reason doesn't let us examine.

So people, don't trust anyone else with your precious data - back it up now!

July 09, 2013 10:38 AM
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trace gomez

Who demolished Strava?
I need at least 8 km min per run and since you update... Excuse me downdated Strava I had one chopped off at 6.3 and then the following day I hit pause at 6.1 to get some water and could not unpause, I immediately got the save run screen or discard it so I chopped that one below 8km so tonight I go11.3 km safely - Yay! except the save run screen froze i could not save the run, only discard it or cancel discard and go back to the frozen save run screen. In the end I had to remove the battery to do a cold boot and it finds my run and I was able to save it.

I use Strava to Paint - I cant switch. Im forced to deal with this torture? Im not finished with my artwork. I am walking/running down every single street in my city (that is legal). After nearly 2800 km I am 3/4 the way finished with my painting. What other Apps can I use besides Strava that I can upload the activity to strava?

July 10, 2013 08:29 AM
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Chris Rudram

I thought the best efforts (which I still get on the phone app) might be there for the runners website under premium.  Sadly not.  I like the segments in Strava.  I hate the lack of best efforts and being able to track PRs over time.  Probably will ditch strava.

July 10, 2013 11:16 PM
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Chris O.

@Trace:  I'd definitely recommend the wahoo fitness app (on iPhone at least), you can configure it to upload to a bunch of different back-ends.  Strava, Garmin, MapMyRun, Nike+, Trainingpeaks, Runkeeper and more.....  The app itself is quite configurable for voice prompts and screen layouts, auto lapping etc.  Works great.

July 11, 2013 12:41 AM
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John FitzGerald

Strava's run changes are finally getting some much needed negative press: http://www.dcrainmaker.com/2013/07/cutting-removing-functionality.html

Hopefully this will help push Strava to reinstate all the awesome features they've removed, and make Strava Run good again!

July 12, 2013 10:19 PM
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Brian Parker

Great news, runners!

Yeah right...  Reading that article is pretty sad.  Four months!  I hope there is another site working on the segment system that strava used to have since it is obvious strava doesn't plan on returning the functions they removed.

July 12, 2013 11:03 PM
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Patrick Franks
I hope Strava realises the reach DC Rainmaker's blog has...
July 12, 2013 11:54 PM
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Matt Jones

You would hope they would sit up take notice....... Have someone in PR respond....... Anything....... But nope it appears how Strava does business is just ignores people/firms they don't want to deal with...... Reading the blog shows just what kind of people are running the show.......... NO SHOWS........ It really is quite unbelievable.

 

July 14, 2013 12:44 PM
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Aaron Patterson

It seems that elevation correction is not working again...is it just me? sigh

July 18, 2013 07:42 AM
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Aaron Patterson

Strava, please re-fix elevation correction on your site. It stopped working yesterday. Are you there? anybody....anybody....

July 18, 2013 06:17 PM
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Dave Wilcoxson

Yeah, elevation correction is broken again.  Sucks since the barometer on my 910xt just crapped out.

July 18, 2013 07:11 PM
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Chris Rudram

For whatever reason, this thread doesn't seem to be actively answered, but new comments elsewhere seem to have customer support (I have had responses on some issues listed here).

 

I would suggest new complaints / issues should have a new ticket raised.

July 18, 2013 10:54 PM
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Moshe Vainer

Anyone knows of a site that has features similar to what strava had before update? The cycling part is great on Strava, but it is simply inadequate for running....

July 18, 2013 11:36 PM
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Matt Jones

This thread is very active with unhappy campers........... Unfortunately its inactive with Strava..................

There are other apps with relatively good features I use Runtastic is pretty good as is mapmyrun...... endomondo is another.

All free to try, try uploading a run to one of the above and see what you like a lot is down to preference. I have an account with all and upload to all...... Tried a run on strava recently to 'Give it another go' but my looking at my data just felt alien.

July 20, 2013 01:27 AM
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Andrew Davies
I've just had another look at Garmin Connect (I use a Garmin watch) and it's better than I remembered! Like how you can add events to the calendar like an upcoming race and easy previous and next activity buttons so you can flick through your runs chronologically. Still like the look and feel of Strava and the segments but may give Garmin Connect another whirl as Strava seems to have come off the rails badly.
July 20, 2013 05:31 AM
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Mila (Away … ..

Now nothing else works. Garmin giving an error on the elevation gain and Strava not showing the right chart with pace per mile, the graphs not working, segments with no HR and elevation gain. I am still uploading here because of training log. But it is worst and worst. That other new feature of "star" doesn't make any sense, I am glad that is gone.You should be focusing in fix the graphs.

July 21, 2013 01:40 PM
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Jason Eshleman

Please, ANYONE at Strava:  Can you just level with us?  Is there any progress at all on fixing the run pages, on dealing with what are quite clear problems.  It doesn't appear that there is.  There's dead silence on the boards. There's no improvement to the page. 

Were the Tour de France ads sucking resources away that should go to engineers?  Are runners such an afterthought that you feel it's acceptable to just ignore that segment?  That we can't generate enough bad press to be worthwhile?

July 22, 2013 09:32 PM
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Aaron Patterson

in the spirit of self QA for runners on strava....the elevation bug has been re-fixed.  Correct away! Thank You Strava, much appreciated

July 23, 2013 03:35 PM
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Zack Koulermos

I'd like to be able to use my own lap information from my garmin.  Sometimes I do 1k repeats and i'd like to determine where they start and end :)

July 24, 2013 12:48 PM
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Mojo Monkey
Haven't added a run in months but tried today to see if there was any progress. There is some, but it really is still terrible. How man months does it take to to fix it so that higher pace corresponds to higher y-value on the graph? That can't be tough to fix so can we assume that Strava thinks that is a better representation even though there has been lots of feedback otherwise? At least chime in to let us know you think that is better so we can stop hoping for a fix. I guess I'll check back in a few weeks again to see if it improves. Or sooner if the ride interface gets this dud of an update rolled out...
July 24, 2013 07:37 PM
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Scawen Roberts

I've written to Strava about the inverted pace graph, pointing out how hard it is to read and pointing out the negative feedback about the graph.

Quote from reply - "We are going to continue to have fast pace go down. I know not everyone loves this, but we did a lot of research on this, and we feel strongly that this is the best way for us to handle pace. There will be improvements to this view in the near future, but fast pace will continue to go down."

I also wrote about a 5.2 km run I did that was faster than 22 minutes per 5k, clearly better than my alleged Strava 5k record of 22:50.  But Strava did not notice it, so this is a simple example proving the bug in best efforts detection and what I thought was an opportunity for the programmers to find the bug.  http://app.strava.com/activities/67970093

Reply - "Best Effort inaccuracy is 100% related to bad GPS data, and while Strava works very hard to have the best run data in the world, there is no possible way that GPS data will ever be perfect. We are going to be continuing to de-prioritize their significance, simply because there is no way for us to make them accurate, no matter what we do. "

I wrote back pointing out that the data for this run was good and proves that it is a bug.  I asked if the programmers had been told about it.

Reply - "I did ask the engineers to look at this. They are moving further away from best efforts because of the pitfalls of bad GPS data."

July 25, 2013 02:59 AM
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Jason Eshleman

Yes.  That's their cop-out. Best efforts work fine with GPS data on Endomondo, where I've yet to have it pull a false best effort for 1k, 1mile, 3mile, 5k or 10k.  The excuse about bad data is a lame one, another cop-out where they're essentially admitting that they cannot do what a competitor does. 

The "works very hard to have the best data in the world" doesn't seem to cross over to segments, where there's very little quality control, where I've flagged a number of performances that were humanly impossible because of the GPS data jump and others where it was clearly done in a car.  A consistent story doesn't seem to be part of their program.

I'd like to hear an explanation of *why* they decided that the inverted pace was a good idea, a reason more complex than "we discussed it and are sticking with it."  It's easy to both explain why it's a terrible idea -a speed of zero at the bottom axis is a floor when stopped but when inverted, there's no way to demonstrate it with a spike-- and that's beyond the simple notion that it's not intuitive and the purpose of graphs are to make data readily understandable.

It's really like they're actively *trying* to drive people away, or at least drive people away from paying for the site.  STRAVA, if you're listening, please explain why, given how poorly you've handled this and how little you've done to remedy, why ANYONE should pay you anything.

July 25, 2013 08:43 AM
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Chris Rudram

It's easy for me... I am revoking my premium membership.  The website not displaying this info makes the app not worth paying for.  I get the info on the application anyways, I don't care if it's not 100% accurate.  All it needs is the ability for me to remove a run from a 'best effort' list if I know the GPS data to be dodgy.  Especially as the 'best efforts' effectively exists for the segments (which is, for me, the killer feature for strava that no-one else replicates).

July 25, 2013 09:13 AM
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Mila (Away … ..

Seriously, are you designing this new interface for us USERS?

How can make sense to have a slower pace showing an increase on axis Y when you are actually stopped and your HR is going down? Are you developing a product to satisfy someone's Ego at Strava or developing a product to satisfy USERS and make sense?

Stop to be stubborn and fix this horrible mistake you are doing! Only because other websites did this same mistake doesn't mean that is good and you should do too! You used to make sense and be innovative, now you don't make sense at all!

Map my run does leadership board too from what I saw past time. Best Efforts: Endomondo and Training Peaks.

This arrogant attitude from Strava won't really make people like, it will only make us talk bad about you and dislike your arrogance. I am glad that I paid my membership at Training Peaks instead of here. I would have been a big waste of money if  have paid the membership here after this crap you have done with the running pages. I am just checking the leadership boards but just finding useless this new interface everytime I see my workouts.

July 25, 2013 12:29 PM
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Scawen Roberts

Just in case anyone follows the link to my 5.2 km run posted above, it *does* now have the correct best effort for 5k in it (contrary to what I said).  Elle noticed that post, was able to fix the best effort and opened a support ticket to notify me.  I don't yet know if this applies to future runs (i.e. bug fixed) or was just a manual correction.

On the inverted graph, I quickly created an Endomondo account and uploaded my last 3 runs there.  The run graph is more compact, easier to read, has distance / time X-axis option and is generally a good example of how the graph should be, with the pace graph really a "speed" graph but with "pace" marked on the axis (similar to the old strava one).  I don't want to "go" there because of Strava's segments and social aspects, but that graph is a nice example, and best efforts seem to be handled well.

July 25, 2013 12:45 PM
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Matt Jones

I agree Strava needs to stop being so stubborn just because "we" think it is the best way forward does not mean that it is.........

If you listened to your customer whom you are making the product for in the hope of them paying you money NONE are saying they like the changes so therefore why stick to your guns? We are almost a third of a year into this mess with almost no improvement and no longer getting responses from you as a company?

I don't understand at what level you think that this is the appropriate way to treat your customers? 

July 25, 2013 12:47 PM
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Patrick Franks

Surely STRAVA support realizes that user acceptance of the new Run format has not followed that of a typical post implementation j-curve, and that people are genuinely unhappy with the new 'features' and the lack of support that followed.

The ONLY reason why I continue to upload my runs is for the social aspect. I don't bother attempting to 'analyse' my run data because it's absolute rubbish! Can't zoom into sections of my run, can't see HR values on the performance graph, inverted pace is ridiculous.

Who ever thought that an inverted pace graph was a good idea is an absolute idiot, clearly not a runner, and clearly shouldn't be designing interfaces for runners. My guess is their ego is so large that they can't swallow their pride and admit that their fantastic idea is in fact one of the most disliked 'new features' on the run pages.

Please STARVA listen to the people replying to this thread, because I can guarantee for every 1 person that posts a reply here there are hundreds more keeping quiet, waiting for these improvements to come through.

I think you owe it your paying customers who have had to endure this painful upgrade process by gifting them free 12 months membership - starting from when you actually have a usable product up and running again.

July 25, 2013 02:11 PM
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Vladimir C.

Due to this whole interface fiasco, I have pretty much stopped using the website to analyze my runs. Now I only use the Android app and SmashRun (which displays my data in a much more useful format). Although I haven't yet canceled my Premium subscription, since I paid a year in advance, I'm starting to seriously consider not renewing it this November. It's not even the botched "upgrade" that bothers me the most - it's the head in the sand response by Strava and its employees that really irritates me. In the face of growing criticism, Strava has chosen to simply keep quiet and conduct its business as if nothing is wrong. Here's a free hint - ignoring a problem doesn't make it get away, but rather (in most cases) makes the situation even worse.

July 25, 2013 02:38 PM
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Matt Jones

"Who ever thought that an inverted pace graph was a good idea is an absolute idiot, clearly not a runner"

Agreed possibly a pilot? :)

 

July 25, 2013 06:18 PM
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Shu P
I certainly hope that everyone here is boycotting the Strava Shop (I just got a mail about) until we get functionality returned!
July 26, 2013 10:30 AM
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Perebatov V.

Hello! I would add program settings favourite languages so that everyone can enjoy without translation, configuring, favorite language! Thank you!

July 27, 2013 08:07 AM
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Elle Anderson
Strava Support

Hello Strava runners,

We've posted a blog this morning that announces some new run updates and we also hope it continues the dialogue on our end:

http://blog.strava.com/run-activity-page-updates-and-improvements-6...

Thanks, -Elle

July 30, 2013 10:35 AM
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Chris Rudram

Excellent, I look forward to best (estimated) efforts coming back.  

July 30, 2013 10:51 AM
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Simon Orange
Elle So basically you're ignoring most of the comments on this thread. Showing that, if you have listened as you claim, then you have mostly ignored your users. And the many months that have passed on this doesn't really fulfil the "continuing the dialog" comment. I can only assume that after the DCRainmaker blog thrashing that panic has started to set in.
July 30, 2013 11:39 AM
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Patrick Franks

I was excited to read the new blog entry, hoping to see some decent improvements on the horizon - how wrong I was.

Let's me make this VERY CLEAR. Almost everything you've touted as improvements are simply working towards putting back what we ALWAYS HAD with the old run pages. There's nothing new, nothing great, nothing that makes this entire debacle worth while.

If you're so confident that an inverted pace graph is the right decision, why don't you put up a poll and actually ask your end users?? I guarantee it won't end well for STRAVA.

July 30, 2013 01:30 PM
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Matt Jones

Hmm no sorry for the delay in getting back to us?..... (or ignoring us).

I agree poll to vote on the inverted nonsense. Infact why not run a poll on whether the old site or the new site is better?

Infact why don't you guys just close down the running facility on your app and site its pretty useless nowadays anyway.

 

July 31, 2013 05:30 AM
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Matt Jones

Oh and as for Strava originally saying no features would be taken away from the free users it seems you have lied as the splits showing GAP has been moved to premium.

What a bunch of useless liars you really are.

July 31, 2013 05:32 AM
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Matt Jones

A quote from yourselves:

'Regarding some of the changes we made and why - we will never diminish the free experience as a way to get people to upgrade.  We don't bait and switch, that's not how we do things.  Our company philosophy is that our free experience should be absolutely amazing and that Premium should offer even more. We want both Free and Premium users to be delighted with us'

- Rachael (head of customer support and marketing)

I assume based on the above assurance that GAP will be moving back to free? Otherwise you have indeed diminished the free experience I am sure this is just one of many examples.

Why would I want to pay you anything if the above is how you conduct your business?

July 31, 2013 05:39 AM
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Mojo Monkey
Bummer on the graph; hoped to see updates coming there. I really don't find it useful. As mentioned, inverted pace is crazy. Having no y-axis labels when turning on heartrate or even GAP is crazy. I realize I can mouse over parts for values, but that isn't useful for interpreting the run as a whole, something a graph should strive to convey. I don't see how you can feel good putting that chart in the blog post. Look, the purple GAP line behaves differently than the blue line. They don't even share an axis/scale as you'd expect since one is a variation on the other so really serve no purpose. The purple line went up on the downhill... let's see, up means slower? Was it slower than the true pace? Or maybe the uphill was the same as the true pace? Or... You can't even get a relative comparison at a glance as you could if those two at least shared an unlabeled axis (which they did for a bit, but not when HR was also on). Then you can turn on heartrate and... another wiggly line with no scale. It is sort of opposite of the pace one - oh right, lower values for higher speed. The chart looks neat at a glance but conveys no info when you try to use it.
July 31, 2013 09:38 AM
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David Lusty

I think I've worked out the pace graph now. My guess is that it's to show how far off your best pace you are which actually is a more useful piece of info from a training perspective. We all use it as a speed graph though to see how fast we were going, and so this change doesn't work for us. It may therefore make more sense for Strava to create a "speed" option and leave the pace alone?

August 01, 2013 01:41 AM
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Andrew Davies

Of course!  Personally, I don't have a major problem with the pace graph being inverted - but what a good point David makes.

Add a second line for speed - which of course would go higher the faster you run - maybe that's what people are looking for.

Don't know why I hadn't thought of this!  I've also used Runtastic a lot which has exactly that.  You can turn on / off pace (inverted) and speed as you wish.

August 01, 2013 04:16 AM
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Rachael Parsons

Matt,

Yes - GAP will be returning to the free experience in the next few weeks.  Our philosophy has not changed - we will never take a free feature and make it Premium.

Best, Rachael

August 04, 2013 02:28 PM
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Patrick Franks

Congratulations STRAVA, you guys have proven that you do indeed know how to develop, test and implement new features flawlessly with the introduction of the new 'My Routes' feature. This is a great addition to STRAVA which so far has worked really well and I will continue to use in the future.

Now how great would it be if you could apply the same philosophy to the new run pages? Still they've been ignored while the rest of STRAVA is coming along in leaps and bounds...

August 18, 2013 06:35 PM
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Mila (Away … ..

Please roll back to the old version. You have been trying to fix this one but is not getting better, I have been trying to use and is useless.  It's very hard to connect the data with so many pages and clicks. It's not working. There is something about the the cycling page which is way much straight forward that is easier to see the data and connect everything together. This new one it's not good, all these clicks coming and going are not helping.

BTW the elevation correction got screwed up, is showing way much less than before for the segments. It's almost so crapped as mapmyride. But "ride with gps" has been doing a way much better job about elevation correction and creating your map. If you brought back the old design and paid for the license from their mapping tool and elevation correction, I guess I would consider Strava awesome. Now with all these clicks and elevation correction screwed up, is just getting worst and loosing its credibility. I only load my data on Strava because of the leaderboards, the rest I am not even looking anymore because is not working good or a waste of time. Pace should be treated as speed on the graph, if you are going faster being inverted just makes you need to think if you are going faster or not because it's not intuitive. You were intuitive and this is why everybody used to love Strava, now you are not anymore.

August 19, 2013 11:01 AM
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Jason Eshleman

You'd think that 4 months would be enough time to add the right axis to a graph.  You'd think that being told many times that an inverted graph for speed isn't just counter-intuitive (defeating the purpose of graphical display of information) but theoretically flawed as it *cannot* account for stopping (hey, what did you expect a zero speed to look like in pace?)    You'd think that zooming into a portion of the graph, something that worked before, something that *EVERY OTHER SITE* has figured out, wouldn't take going on a third of a year to (not) fix.  you'd think that being able to map with time as an axis wouldn't be tough -- you did it before and still do it for cycling. 

You'd think that, but it does seem pretty tough for them to actually fix.  I guess advertising on TdF was more important than actually having a product worth paying for.

Apparently, the run page is a real low priority.  It's easier to lie (do you really think we're stupid enough to believe it wasn't planned to try it on runners before trying it on your larger base?)  and say that it wasn't a test ground for changes than to tell the truth that we're guinea pigs.  (If they did this with the cycling page, they'd already be selling office furniture in a going out of business sale.)

 

It's comically bad.

August 19, 2013 11:12 AM
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Ade Turner
I'd given up looking tbh, but just noticed the pace graph on the android run app seems to be our preferred orientation now.
August 21, 2013 04:19 AM
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Andrew Davies

It has gone very quiet on this thread..

September 02, 2013 12:47 PM
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Matt Jones

no longer seems a point

September 07, 2013 09:03 AM
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Mojo Monkey

This still makes me sad.  I uploaded a run to check in and it is disappointing.  Segments have become so hard to work with:

- There are so many more clicks.  Why is everything hidden behind more clicks?  I can't see all of a run's segments overlaid at once, for example.  I don't see the cycling equivalent of selection from the main screen to create a segment either.  Not a big deal there - the segment creation page probably does a better job of getting folks to find "good" start and end points - but it seems odd to remove so much.

- The actual segment page is the nice, familiar cycling view.  Looking at a specific effort is the new interface that is not intuitive.  It shows the performance in a non-configurable way (no toggles for what to view, just the pace and HR.

- Where is comparison?  I love that about the cycling segments - comparing myself against the KoM, with or without another rider was fun and insightful.  Particularly when I had a KoM and could compare my current effort against it.

 

Anyway, likely all pointed out and ignored in here somewhere.  I'll check in again in the future but there is currently no point to uploading runs to Strava.

September 23, 2013 01:26 PM
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Cynthia Robins

With the movement of the segments panel, now I can't see my route map and my performance/elevation graph at the same. Significant loss of functionality for me.. 

September 28, 2013 04:59 AM
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Perebatov V.

Сегодня запустил Strava, пробежал по пересечёнке в лесу с подъёмами и спусками, дистанция 5 км, Strava записала но не синхронизации не было так что на сайте и в Facebook тоже, результата не увидел, GPS работал, интернет тоже, в чём дело, не пойму. 

September 28, 2013 05:14 AM
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Perebatov V.

Today launched Strava, ran through the forest with ascents and descents, the distance of 5 km, Strava recorded but not sync was not so on the website and on Facebook, too, saw the GPS worked, too, what's the matter, can not understand.

 

September 28, 2013 05:17 AM
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Dances W.

Just to check... these graphs are going to be shit forever, right? I gave up commenting for a while but I still dont get it.

I beg of you to please check the IQ of the person that designed them. Or someone, somewhere, please tell me why it's that way up? What use is it? Just one use of having the pace inverted. What need is there to display pace that way up? Just one reason.

October 03, 2013 09:22 AM
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Shu P

Cyclists - the new pages are coming! Just seen a "Get a sneak peak at the new ride page" link on my cycling pages. At first glance - the ability to click and expand segments without going to a separate page is good. Enjoy testing everyone ;-)

October 09, 2013 05:20 AM
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Simon Orange

My initial thoughts are that the new ride pages are MUCH better than the existing run pages.  Can strava roll these out to the run pages ?

( I suspect that strava have long since stopped listening to this thread)

As DCrainmaker points out in his recent blog - companies need to make sure they are responsive to their customers

October 09, 2013 06:25 AM
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Roger Erstad

"Some Known Issues:
FIXED Hidden Segments: Hidden segments will be re-adding this week (we still need to add the ability to hide and unhide segments)"
The post above is from 11 April

It is still not possible to unhide/hide a <Run Actvivty> segment. Hopefully it gets fixed soon.

October 13, 2013 11:47 AM
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Mila (Away … ..

I totally gave up using it to analyze runs. It's a shame it was a very straight forward tool. Now I only use to see the leader board in cycling and running and see the graphs in cycling. The rest is completely useless. Training peaks gives a better feedback about training data, I am sticking with a paid membership there. It's a way more professional product. Strava to see leader board and Training Peaks to store my training and progress. Strava doesn't worth to pay after this crap that was done to it. Really sad that became so useless. :-(

October 13, 2013 06:09 PM
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Andrew Davies

Can Strava please give us an update on this?

 

Are the run pages now complete for the foreseeable future or are there more updates to come?  You've hinted that there is more to come, but we've heard nothing.

 

Paying customers not being treated well.

 

Andrew

October 14, 2013 01:49 AM
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Digby Maass

Trying to upload a gps file on a Mac using Safari. The upload page looks for a garmin device and will not stop looking, even though one is not connected. Safari basically crashes.

October 16, 2013 06:58 AM
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Mojo Monkey
Andrew - I am guessing the lack of response means they are complete for now. I have not seen the beta ride pages announced yet, but comments on it in this same forum make it sound like much of the run pages were adopted - e.g. more clicks to see segment info, no comparisons of segment efforts, less info on the page. They have to be more responsive to the larger cycling base, I'd hope. I don't understand how burying and removing segment functionality fits in to a strategy for Strava - the segments were really the main thing that drew users and set them apart from other sites. They also have a critical mass of users building and competing on those segments such that it would be harder for another site to usurp them, but it can happen if they annoy/frustrate enough folks.
October 21, 2013 06:16 AM
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Mojo Monkey
Anyone have any recommendations on a website or software that provides the capability to compare segment efforts? It seems clear Strava isn't making it a priority to bring back - it has been gone most of a year from running now and the new cycling pages are apparently dropping it too. I pay for sporttracks and am going to try out their new sporttracks.mobi site, but any recommendations would be appreciated. Comparing efforts against others would be great, but at a minimum I'd like to be able to define segments I commonly train on and be able to load up two (or more) efforts to see how I fared with different pacing, or just review them as regular benchmarks.
November 13, 2013 06:59 AM
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Mila (Away … ..

So it was cool before, then became useless, and now is totally crappy. Thanks for messing up the elevation gain correction (the best one around BEFORE) and now screwing up the calculation of the calories burned (it used to work well before), now is even overriding the calories that were calculated by garmin gps. Are you trying to kill your product?

November 19, 2013 06:38 PM
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Jason Eshleman

Nothing but crickets chirping here as the year is almost over and the most egregious errors in the new run page *still* aren't addressed.  Is it really so difficult to institute a zoom feature to the graph?  It worked before the 'update'.   Is it still not blindingly obvious that an inverted pace graph sucks?(Please think, just for one second--how do you display a stopped runner with speed inverted?  Now do you see why this change was dumb?)  Still not able to toggle between distance and time on the x axis.  These aren't improvements to make to the site. They were things that once worked that you've regressively f'd up.

Strava CS, you've been silent. You told us to 'hang in there'.  We did.  You're now just a bunch of liars.

December 10, 2013 03:32 PM
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Patrick Franks

Come on Strava CS, stand true to your values and actually communicate with your customers!

Your new cycling pages look fantastic and the graph functionality is perfect. Why is it so hard to roll out this same format to our run pages? You told us to hang in there, we've been loyal and stuck around, now its time to give something back to us.

You're lucky you've got any runners on here at all given the way you've treated us.

December 10, 2013 04:37 PM
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Mojo Monkey

Ugh this roll out was a disaster.  I still hate the running page - trying to get useful run feedback from Strava is such a chore.  Segments are useless and the graphs are useless to me for the reasons mentioned multiple times in this thread.

I uploaded a run where I wandered around and got lost today.  I ended up stopping partway through what turned out to be a segment.  I'd like to know how long of that "attempt" was resting/paused time where I looked at a map.  Previously I could see elapsed/resting time for a segment to figure it out.  If that info is available now, I can't find it.  The formerly nice charts where I could toggle the data shown or make the x-axis time or distance based is gone.  Individual efforts go back to that terrible "mini" view on the run page which has no controls or way to compare efforts.  Whee.

This site had so much going for it before the redesign flub and radio silence from customer support.  I will be ramping up marathon training again soon and hoped I could continue using Strava since my ride data is already here too, but uploading it is just routine at his point.  Hopefully the new ride page is better.  I am keeping it on classic there since the comparison seemed to be gone from segments there too.

December 28, 2013 04:53 PM
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Oli B

looks lik ethe "embed on blog" code doesn't work anymore with the new version (i use blogger)

January 09, 2014 01:53 PM
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Paulo Estevao

Why can`t i share to facebook????

I click and does nothing...

January 28, 2014 08:27 AM
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Ned Woolley
Adding Kudos, from iPhone app is a bit Clunky! Need to provide option to roll back elevation correction, current work around is to delete activity, reload it and lose kudos and comments! :(
February 24, 2014 12:05 PM
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Ned Woolley
Also, can't edit ride in iPhone app to select different bike!
February 24, 2014 12:06 PM
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Mojo Monkey
Is there any chance someone from Strava might chime in to give some sort of status? Is the run page going to be worked on at all? Any plan of addressing any of the issues brought up in here? Perhaps a few fixes for its upcoming 1 year birthday?
March 12, 2014 07:05 PM
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Jason Eshleman

Is there a chance? There's always a chance.  It's dreadfully unlikely. It seems that Strava has tuned out criticism with a big middle finger to its users. 

I do wonder if the investors know how poorly this has been handled. It's not the sort of move that makes one feel like spending any money for a service that's been screwed up and supported by ignoring the criticism.

March 21, 2014 12:21 PM
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Matthew Stewart

If it hasn't been done already, I think this "feature roll out" by Strava would made a compelling case study presentation at Y Combinator on how previously stellar trajectory start-ups reached a tipping point and started heading to MySpace territory. It would probably be titled something like: "Pissing off your customers: How Strava lost their lead by arrogance". 

It was a cyclist that raved to me (a runner) about Strava. I joined, I paid premium prices for Premium membership just in time to witness an epic failure. I guess if they can piss off their customers who pay them good money and continue to do the VC money 'burn'  then they must be going for a buy-out. Cynical, Strava, very cynical approach. 

April 18, 2014 04:28 PM