Knowledge Base/Strava Knowledge Base/Android mobile app

Emailing Android Device Logs to Support

Rosie
posted this on February 10, 2012 01:56 PM

NOTE THAT THESE INSTRUCTIONS APPLY TO ANDROID 4.0.x AND EARLIER. THERE IS NO WAY TO RECORD LOGS IN 4.1 ("JELLY BEAN") OR LATER.

Much like any desktop computer, it is possible to record a log of every action taking place on your device, and send it to Strava for investigation. Thankfully, there are apps to help make this process relatively painless. We like a free App called “CatLog - Logcat Reader,” but there are many others out there that accomplish the same thing.

To record a log from your device that will potentially help Strava Support identify your issue, please follow these steps:

  1. Download CatLog from the Google Play Store (previously known as the Android Marketplace).
  2. Start CatLog.
  3. Press the Menu button, then “Record,” any file name will do.
  4. Go to the Strava App and replicate the problem.
  5. Go back to CatLog and press the Menu button, then "Stop Recording".
  6. Press the Menu button, then “Send” and choose "As Attachment".
  7. Pick an email app from the display and address the email to support@strava.com. If your strava email account is different than the one you are sending from, please include it in the body of the email as well.
 
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