Segment Leaderboards are often a highly visible area where bad or improper data can be surfaced on Strava. Users are ultimately responsible for their own data, and Strava provides the tools needed to edit your data. Please use this article to determine whether an activity flag is appropriate and then take the suggested course of action. If your activity was flagged, please read the section on resolving activity flags.
Sometimes, there can be issues with segment matches but it's not a result of any problems with the activity itself. If the activity data seems fine, but the segment time or the max/average speed seem incorrect, please do not flag the activity. Instead, submit a support ticket so we can review the segment match and the quality of the segment to determine the underlying issue— we'll do our best to offer a solution or explanation.
Please familiarize yourself with this article to understand how certain shapes, lengths, or locations of segments can cause matching issues. Below are segment characteristics that can cause matching issues.
On the other hand, there may also be times where bad segment matches hold top spots because the owner's GPS data is inaccurate, the data was recorded in a vehicle, the activity is categorized as the incorrect sport type, etc. If the wrong segment time was caused by bad activity data, you may flag the activity to disqualify it from leaderboards.
Examples of when to flag an activity:
Top leaderboard spots earned because the data was recorded with vehicle assistance (motor-pacing or drafting a vehicle, receiving a lift in a vehicle, leaving the device on while driving, etc).
Top leaderboard spots earned because the GPS data is erratic or recorded in large intervals (10+ seconds).
Top leaderboard spots earned because the activity is categorized as the wrong sport type. For example, a bike ride categorized as a run.
How to flag
Once you've determined that the activity should be flagged(see guidelines above), you can follow the steps below to flag the activity and remove it from leaderboards. When you flag an activity, a notification is generated on that athlete's Strava.com dashboard.
Find the bad segment match: When you find an incorrect or improper segment time, click through to the Strava Activity page. If you're on a segment leaderboard, you will need to click on the date of the segment result to reach the activity.
Determine whether the activity should be flagged or whether you should submit a support ticket: For more info, click here.
Flag the activity and leave a detailed description of the problem: If the activity should be flagged, use the 'wrench' icon at the left side of the page to select 'Flag Ride/Run.' Select the correct reason for the flag and leave descriptive and thorough comments. Leaving detailed comments is incredibly important for the Support Team to be able to appropriately address the flag, so please be as descriptive and specific as possible. Naming affected segments on the activity, specifying the location of a GPS data problem, and relaying personal knowledge about the area or the athlete are all valuable to include.
If the activity appears to have data that was done by a motorized vehicle, or partially done by a motorized vehicle, select the first option.
For activities that appear to be listed as the wrong activity type, like a ride that is accidentally categorized as a run, select the second option.
If there is bad GPS data that causes inaccurate milage or segment times, select "Bad GPS data". For specific segment errors, it is helpful if you include which segments are affected in the Comments section.
For other issues that are not listed here, select "Other" and leave a thorough description of the problem in the comment field.
When you're done, press the "Flag" button. A yellow bar will appear at the top of the activity page signifying that the activity has been flagged. The activity will be automatically removed from all segment leaderboards. The activity remains on the site, and the segments remain on the activity page with achievements, however all the public results are removed from the Segment Leaderboards.
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How to resolve an activity flag
If your activity is flagged, the first thing that will happen is Strava will send you a notification that will appear on the website toolbar. At this time, flags cannot be created, viewed or resolved via the Strava Mobile App.
You can see the flagged status of your activity in several places. On your Dashboard Feed, you will see a small flag icon. Another place you'd see the flags is on your "My Activities" page. If you navigate to the "Training" tab at the top of the page, then select "My Activities" you will see the flagged activities highlighted in red.
When you select the activity that is flagged, you will be taken to the activity details page where you will see specific instructions for the actions you can take to resolve the flag.
After you have selected the option appropriate for the flag, you will be walked through the steps to resolve the flag or request Support review.
If you select "The activity is fine, trust me" the flag will be dismissed. If the activity is flagged a second time, the option to dismiss the flag will not be available, and choosing one of the other options is suggested.
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Abusing the Activity Flag
If we determine that you are not following our flagging guidelines, your ability to flag may be revoked, your flags will be resolved, and/or your account may be at risk for deletion.