Segment Leaderboards are often a highly visible area where bad or improper data can be surfaced on Strava. For example, top spots on the Leaderboard can be taken by Strava users who accidentally leave their GPS on while driving in a car, whose GPS has errors leading to false segment times, or sometimes Strava incorrectly matches a complex segment. Perhaps you've received a "Look out! Joe just took your KOM or CR" notification, and you are sure that the data is improper, incorrect, or clearly motor-assisted.
Users are ultimately responsible for their own data, and Strava provides the tools needed to edit your data. If you come across bad data on a Segment Leaderboard, you can follow the steps below to flag the activity. Once an activity is flagged a notification is sent to the owner of the activity with instructions to resolve the flag or seek further help from Strava Support.
The Activity Flag: How to flag
When you find an incorrect or improper segment - or entire activity, click through to the Strava Activity page where you will see a 'Wrench' icon at the left side of the page - under which you can select 'Flag Ride/Run.' This may mean that you need to click on the date that the segment result was posted on the Leaderboard to reach the activity.
This will automatically remove all segment times and results from the Segment Leaderboards for this activity. The activity remains on the site, and the segments remain on the Activity page with achievements, but all the segment results are removed from the Segment Leaderboards matched by that activity.
When you reach the Flag page please select the correct reason for the flag and leave comments as appropriate. Leaving detailed comments is incredibly important for the Support Team to be able to appropriately resolve the flag, so please be as descriptive and specific as possible – naming affected segments from the activity, suggesting the scope of a GPS problem, and relaying personal knowledge about the area are all valuable to include.
If the activity appears to have data that was done by a motorized vehicle, or partially done by a motorized vehicle, select the first option.
For activities that appear to be listed as the wrong activity type, like a ride that is accidentally categorized as a run, select the second option.
If there is bad GPS data that causes inaccurate milage or segment times, select "Bad GPS data". For specific segment errors, it is helpful if you include which segments are affected in the Comments section.
For other issues that are not listed here, select "Other" and a comment is required.
Once the activity is flagged, a yellow bar will appear at the top of the activity page signifying that the activity has been flagged:
The Activity Flag: How to Resolve a flag
1. If your activity is flagged, the first thing that will happen is that Strava will send you a notification (and an email if your account preferences enable email notifications). The email will direct you to log into the Strava website and take one of the actions we have highlighted for you. At this time, flags cannot be created, viewed or resolved via the Strava Mobile App.
2. You can see the flagged status of your activity in several places. On your Dashboard Feed, you will see a small flag icon. If you navigate to the "Training" tab at the top of the page, then select "My Activities" you will see the flagged activities highlighted in red.
3. When you select the activity that is flagged, you will be taken to the Activity details page where you will see specific instructions for the actions you can take to resolve the flag:
4. After you have selected the option appropriate for the flag, you will be walked through the steps to resolve the flag or request Support review.
5. If you select "The activity is fine, trust me" the flag will be dismissed. If the activity is flagged a second time, this option to dismiss the flag will not be available, and choosing one of the other options is suggested.
The Activity Flag: When not to flag
Sometimes, there can be problems with segment matches but it's not a result of any problems with the activity itself. If the activity data seems fine, but the segment time, or the max or average speed on a segment effort seem incorrect, the fault may be Strava's and not an issue with the activity itself. If the activity data seems fine, please do not flag the activity. Instead, submit a support ticket so we can review the segment match and the quality of the segment to see what the issue is and hopefully find a fix.